Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

1. If a product gets damaged or was faulty upon delivery - We offer a 100% refund.
2. Timeframe: We have a 30-days Return & Exchange Policy. Starting on the day item was received.
3. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
4. For returns, please email us at contact@jesterbeesoapery.com with the subject 'Returns' and include your order number, name and the reason for the return.
5. Seller will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
6. Please note that the customers are responsible for the shipping costs of returned items.
7. When the returned item is received and inspected, the customer will receive a confirmation email, notifying them about the status of the refund.
8. If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.